Shipping Policy

Last updated: 13 July 2026

At Eloise Molly, every order is carefully packed and prepared before beginning its journey to you.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays. During collection launches, promotional periods and peak seasons, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing your Australia Post tracking details.

Australian Shipping

All Australian orders are shipped using Australia Post.

Australia Post Standard Shipping: $11
Estimated delivery: 3–7 business days after dispatch

Australia Post Express Shipping: $15
Estimated delivery: 1–3 business days after dispatch

Free standard shipping is available on Australian orders over $150.

Delivery timeframes are estimates only and may vary depending on your location, Australia Post network delays, public holidays, severe weather or other circumstances outside our control.

Tracking Your Order

All orders include Australia Post tracking. Once your order has been dispatched, you will receive a tracking link by email.

Please allow up to 24 hours for the tracking information to appear or update after receiving your dispatch confirmation.

Delivery Addresses

Please ensure your name, delivery address and contact information are correct before completing your purchase.

Contact us as soon as possible if you notice an error. Once your order has been dispatched, we may be unable to update or redirect the delivery address.

Eloise Molly is not responsible for delays, failed deliveries or parcels delivered incorrectly due to inaccurate or incomplete information provided at checkout. Additional postage charges may apply when an order is returned to us and needs to be resent.

Safe Drop and Parcel Collection

Australia Post may leave your parcel in a safe location where permitted. Where a safe drop is unavailable, your parcel may be taken to a nearby post office or collection point.

Please follow the instructions provided through your Australia Post tracking information.

Eloise Molly cannot accept responsibility for parcels that are lost or stolen after Australia Post has recorded them as successfully delivered.

Delayed or Missing Parcels

Occasional delays may occur within the Australia Post network. Please check your tracking information for the latest delivery updates.

Should your parcel appear significantly delayed or your tracking has not updated for an extended period, contact us at [insert customer-service email] with your name and order number. We will assist you with lodging an enquiry through Australia Post.

Damaged Parcels

Please contact us promptly if your parcel arrives damaged. Include your order number and clear photographs of the parcel, packaging and item so we can assist you.

Pre-Orders

Estimated dispatch dates for pre-order pieces will be displayed on the relevant product page.

When an order contains both available and pre-order items, the full order may be shipped together once every item is ready unless otherwise stated.

Contact Us

For questions regarding shipping or delivery, please contact:

Eloise Molly
Email: info@eloisemolly.com

Please include your full name and order number so we can assist you as quickly as possible.